Joint Base Andrews is a unique place due to its high visibility on the world stage and its proximity to the nation's capitol. There are many missions being accomplished here by many units from many branches of the military. Often called the military's premier joint base, Andrews is home to Air Force, Army, Navy and Marine units, and even hosts a chapter of the Civil Air Patrol. We hope you enjoy your tour here as you take part in this unique opportunity to make a global impact with your job and experience the myriad sight-seeing destinations in the National Capital Region.

Military (including GSU's)

• Submit a PCS Package via E-Finance. (see step-by-step guide below)

Civilians/Active Duty Accessions

•  Submit an inquiry through CSP or e-mail the Customer Service Inbox at 316.CPTS.Customer.Service@us.af.mil 

Appointments are available for General Officers and Senior Executive Service (SES). Please have executive officers schedule appointments.

 eFinance guide

Personal Property Processing and Passenger Travel Office 

Located at 1500 W. Perimeter Rd. in Suite 2700. This is the Jones Building, which is the first tall building after going through the Main Gate. 

Personal Property FAQs

**All customer inquiries and requests are encouraged to be made via E-mail**   Due to limited manning and a limited number of phone lines, TMO can best serve you via E-mail.

HHG Shipment Tutorial 

PPM Application Tutorial 

PET TRAVEL:

Pet shipments on Patriot Express (PE) rotator flights are limited to 2 pets per family in (PCS) permanent change of station status only. Pet space is limited and available on a first come first serve basis. Commercial travel at government expense is NOT an alternate option to accommodate pets. The traveler is responsible for all expenses related to the pet shipment and must comply with the carrier regulations. Reimbursement for shipping a pet is NOT authorized for military members. 

INBOUND MEMBERS:

For PPM/ DITY (Personally Procured Move/ Do It Yourself) move reimbursements, you are required to provide the following: PCS Orders, DDFORM 2278, DDFORM 1351-2, receipts, PPM Checklist and Expense Certification , empty & full weight tickets. Please write your last name and the last four digits of your SSN on your weight tickets.  Please ensure all documents are legible and that all carbon copies are readable. All documents may be brought in or e-mailed to 316.TMO.CUSTOMER.SERVICE@US.AF.MIL.

PPM Turn-in Guide

To file a claim of loss or damaged items, you will have 180 days from the date of delivery. Claims must be filed within the Defense Personal Property System (DPS), accessed through https://www.militaryonesource.mil/moving-house/moving/pcs-and-military-moves/ .

To schedule delivery of household goods (HHG) or unaccompanied baggage (UB) from Storage In-Transit (SIT) please contact your moving company directly. For Non-Temporary Storage (NTS) release, please e-mail us with your orders and the physical address of where your items are being stored. 

Personal Property Office Contact Information (The org box is the primary method of contact):

316.TMO.CUSTOMER.SERVICE@US.AF.MIL

301-981-7520/4451

DSN: 858-7520/4451

Passenger Travel Office Contact Information (The org box is the primary method of contact):

316.LRS.TMO.PAX@US.AF.MIL

301-981-7626/2867

DSN: 981-7626/2867

HOURS OF OPERATION
Monday-Wednesday, Friday. Closed Thursdays for training.
9 a.m. - 2 p.m.