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Joint Base Andrews is a unique place due to its high visibility on the world stage and its proximity to the nation's capitol. There are many missions being accomplished here by many units from many branches of the military. Often called the military's premier joint base, Andrews is home to Air Force, Army, Navy and Marine units, and even hosts a chapter of the Civil Air Patrol. We hope you enjoy your tour here as you take part in this unique opportunity to make a global impact with your job and experience the myriad sight-seeing destinations in the National Capital Region.
Bldg 4575 Virginia Avenue
Joint Base Andrews, Maryland
Hours of Operation
Closed AFDW Family Days
and Federal Holidays
Bldg 4783 San Antonio Blvd.
CDC #3 (JP Hoyer)
Bldg 3725 Fetchet Ave.
Bldg 4700 Yuma Road
Business Office: M-F 0600-1730
SAC (School-age care): M-F 0600-1800
YP After 3:
Teens – M-F 1500-1900
Pre-teens – M-F 1600-1800
Saturdays – 1100-1700
Closed Sundays, AFDW Family Days & Holidays
Summer Hours: SDC
(Summer Day Camp) M-F 0600-1800
Teens: M-F 1300-1800
Pre-teens: M-F 1600-1800
Special programming/camps for teens & pre-teens will be advertised
Closed Weekends, AFDW Family Days & Federal Holidays
Military (including GSU's)
Civilians/Active Duty Accessions
Appointments are available for General Officers and Senior Executive Service (SES). Please have executive officers schedule appointments.
Personal Property Processing and Passenger Travel Office
Located at 1500 W. Perimeter Rd. in Suite 2700. This is the Jones Building, which is the first tall building after going through the Main Gate.
Personal Property FAQs
**All customer inquiries and requests are encouraged to be made via E-mail** Due to limited manning and a limited number of phone lines, TMO can best serve you via E-mail.
HHG Shipment Tutorial
PPM Application Tutorial
Pet shipments on Patriot Express (PE) rotator flights are limited to 2 pets per family in (PCS) permanent change of station status only. Pet space is limited and available on a first come first serve basis. Commercial travel at government expense is NOT an alternate option to accommodate pets. The traveler is responsible for all expenses related to the pet shipment and must comply with the carrier regulations. Reimbursement for shipping a pet is NOT authorized for military members.
For PPM/ DITY (Personally Procured Move/ Do It Yourself) move reimbursements, you are required to provide the following: PCS Orders, DDFORM 2278, DDFORM 1351-2, receipts, PPM Checklist and Expense Certification , empty & full weight tickets. Please write your last name and the last four digits of your SSN on your weight tickets. Please ensure all documents are legible and that all carbon copies are readable. All documents may be brought in or e-mailed to 316.TMO.CUSTOMER.SERVICE@US.AF.MIL.
PPM Turn-in Guide
To file a claim of loss or damaged items, you will have 180 days from the date of delivery. Claims must be filed within the Defense Personal Property System (DPS), accessed through https://www.militaryonesource.mil/moving-house/moving/pcs-and-military-moves/ .
To schedule delivery of household goods (HHG) or unaccompanied baggage (UB) from Storage In-Transit (SIT) please contact your moving company directly. For Non-Temporary Storage (NTS) release, please e-mail us with your orders and the physical address of where your items are being stored.
Personal Property Office Contact Information (The org box is the primary method of contact):
Passenger Travel Office Contact Information (The org box is the primary method of contact):
HOURS OF OPERATION
Monday-Wednesday, Friday. Closed Thursdays for training.
9 a.m. - 2 p.m.