Personal Property Processing and Passenger Travel Office
Located at 1500 W. Perimeter Rd in Suite 2700. This is the Jones Building, which is the first tall building after going through the Main Gate.
Please note: **All customer inquiries and requests must be made via E-Mail** Due to limited manning and a limited number of phone lines, TMO can best serve you via E-Mail.
To view the most updated TMO information and resources, please visit our Air Force Portal Site at https://www.my.af.mil/gcss-af/USAF/ep/globalTab.do?channelPageId=s742E16CC71F5760B0171F5912CF8003B&command=org.
Here, you can find:
- In/Out Processing Information
- JPPSO’s Contact Information
- Link to a weigh station locator
- Link to TMO office locator
- How-To PowerPoints and videos that cover creating a move.mil account, creating a CONUS shipment on move.mil, DITY move instructions, and information about booking CONUS and OCONUS passenger and pet travel.
Personal Property Office Contact Information (The org box is the primary method of contact):
316.TMO.CUSTOMER.SERVICE@US.AF.MIL
301-981-7520/4451
DSN: 858-7520/4451
Passenger Travel Office Contact Information (The org box is the primary method of contact):
316.LRS.TMO.PAX@US.AF.MIL
301-981-7626/2867
DSN: 981-7626/2867
HOURS OF OPERATION
Monday-Wednesday, Friday. Closed Thursdays for training.
9 a.m. - 2 p.m.
For PPM/ DITY (Personally Procured Move/ Do It Yourself) move reimbursements, you are required to bring a copy of these documents for a reimbursement package as follows: PCS Orders, DDFORM 2278, DDFORM 1351-2, all applicable receipts & contracts, PPM checklist, empty & full weight tickets of the vehicle used with license plate number. Please write your last name and the last four digits of your SSN on your weight tickets. Please ensure all documents are legible and that all carbon copies are readable.
To file a claim of loss or damaged items, you will have 180 days from the date of delivery. Claims must be filed within the Defense Personal Property System (DPS), accessed through www.move.mil.
To schedule delivery of household goods (HHG) or unaccompanied baggage (UB) from Storage In-Transit (SIT) please contact your moving company directly. For Non-Temporary Storage (NTS) release, please e-mail us with your orders and the physical address of where your items are being stored.
To arrange a shipment, please visit move.mil. Please note, shipment planning/scheduling cannot occur without orders. A How-To video and Powerpoint for creating a CONUS shipment on move.mil can be found on our Air Force Portal Site. When you are finished creating your shipment on move.mil, please send us an e-mail to notify us. DPS/Move.mil does not automatically notify us.
PLEASE READ
Please be advised due to peak season, members are required to provide Spread Dates for their HHG and UB shipments. This is a 7-day consecutive spread date that provides the JPPSO-MA Booking Office greater flexibility to find a carrier within that spread date. The 7-day consecutive spread date begins the day of the requested pick-up date (M-F) that you select in your shipment application - not before.
Example: If you list August 2nd as your preferred pick-up date, your moving company is required to schedule your pick-up between August 2nd and August 9th.