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Joint Base Andrews News

NEWS | May 28, 2019

Network outages at Malcolm Grow Medical Clinics and Surgery Center

11th Wing Public Affairs

Malcolm Grow Medical Clinics and Surgery Center is currently experiencing network outages that are affecting telephone and computer systems and may prevent patients from contacting a specific office.

We ask that all patients contact the central appointment line at 1-888-999-1212 if they are unable to contact a specific clinic. 

The computer outages may result in longer wait times, especially at the pharmacy.

The Emergent Care Center will remain open to provide emergency and urgent care services.

The Nurse Advice Line (NAL) is available 24 hours a day, seven days a week, for free medical information and advice for TRICARE beneficiaries. To reach the NAL call 1 (888) 999-1212, option 1-4.

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We apologize for the inconvenience and appreciate your patience.