Starting July 1, CPTS will be open for appointments.

Please use this link to make an appointment: https://appts.sparkxcell.com/316CPTS/

• If an appointment is secured through 316 CPTS, customers must attend by themselves and not with additional guests due to social distancing guidelines. Face coverings are required inside for all face to face appointments
  • Appointments are 9:00 a.m. to 2:00 p.m.
    • Customer Service will be Monday/Wednesday
    • Retirement and Separations will be Tuesday/Thursday

 Please understand that due to the high volume of customers, we operate on a first in, first out basis. Our number one priority is to help our customers and we will get back to you as soon as possible.

Also available:

• In-processing information can be sent through the Customer Service org box automatic reply for customers with questions. Members can send their information/documents/requests to 11.CPTS.Customer.Service@us.af.mil.
• The special actions org box will have a retirement/separations PowerPoint attached to the org box automatic reply for customers with questions. Members can send any questions/requests to 11.CPTS.Special.Actions@us.af.mil.

You may email the following org-boxes about any questions/issues.

Complete list of org boxes:

In-processing at JBA is accomplished by submitting your voucher via e-Finance on the Air Force Portal.

Once the voucher is submitted, it will be reviewed for accuracy and it will be rejected or approved. You will receive an email if rejected. Please log into e-Finance and review the comments from the technician, make the appropriate changes, and resubmit.

All Air Force civilian employees and Active Duty Accessions will need to utilize walk-in hours or set up an appointment for assistance with filing PCS vouchers.

Appointments are available for General Officers and Senior Executive Service (SES). Please have executive officers schedule desk-side appointments.

FM eFinance Quick Guide

eFinance Step-by-Step User Guide

If you are assigned to JB Andrews but performing duties at a geographically separated unit (GSU), please fill out PCS forms (1, 2 and 3) and forward them to the customer service email for processing.

To file a voucher for a low-cost PCS move, please fill out PCS form (4) and forward it to the customer service email for processing.

1 - PCS Fillable Packet

2 - TLE Certification Statement

3 - Lost Receipt Form

4 - Low-Cost Move Voucher

The Financial Services Flight provides pay and travel pay related customer service to the military members and civilian employees at the Pentagon and assigned GSUs.

Lobby Hours: Walk-in 8 a.m. to 12 p.m.

*NOTE: Appointments are available for General Officers and Senior Executive Service (SES) employees. Please have executive officers schedule desk-side appointments.

Contact Information
DSN: 225-1299
Comm: 703-695-1299
Email Pentagon Customer Service

Pentagon
1400 Defense Pentagon, Room 5C1049
Washington, DC 20301

In-Processing

In-processing at the Pentagon is accomplished by submitting your voucher via e-Finance on the Air Force Portal. Mass briefs and individualized in-processing are no longer available due to lack of room availability.

All Air Force civilian employees and Active Duty Accessions will need to utilize walk-in hours or set up an appointment for assistance with filing PCS vouchers.

Once the voucher is submitted, it will be reviewed for accuracy and it will be rejected or approved. You will receive an email if rejected. Please log into e-Finance and review the comments from the technician, make the appropriate changes, and resubmit.

FM eFinance Quick Guide

eFinance Step-by-Step User Guide

Retirement and Separation brief is held every Thursday at 10 a.m. Please sign into our customer service lobby in suite 2730 and a technician will escort you to the briefing room.

Jones Building
1500 W. Perimeter Rd, Suite 2730
Joint Base Andrews, Md. 20762

*Pentagon personnel are briefed during the MFRC pre-separation brief.  Members can sign up by calling DSN: 223-9460 or Comm: 703-693-9460

Forms

JBA Retirement/Separation Package

Pentagon Retirement/Separation Package

JBA Retirement/Separation Travel Voucher

Pentagon Retirement/Separation Travel Voucher

The Financial Analysis Flight is responsible for formulating, executing, and analyzing Air Force funds received for assigned mission activities.

Contact Information
DSN: 612-6789
Comm: 240-612-6789
Email Financial Analysis Flight

HELPFUL LINKS:

DEAM Portal

Budget Regulations
- AFI 65-116 (AF Purchases using MIPRs)
- AFI 65-601, Vol 1 (Budget Guidance)
- AFI 65-601, Vol 2 (Budget Management for Operations)
- AFI 65-603 (ORF Funds)
- AFMAN 65-604 (Appropriation Symbols and Budget Codes)

Principles of Federal Appropriations Law/Fiscal Law

Accounting Regulations

Validate Accounting Data

Air Force Coding Package

JBA Economic Impact Analysis 2018

The Financial Services Flight provides pay and travel pay related customer service to the military members and civilian employees at JB Andrews and assigned GSUs.

Lobby Hours: Walk-in 8 a.m. to 12 p.m.
Appointments upon request.

DSN: 857-6377
Comm: 1-877-729-2339 (PAY-AFDW)

Jones Building
1500 W. Perimeter Rd. Suite 2730
Joint Base Andrews, Md. 20762

Email Addresses
Customer Service
GTC
LeaveWeb
Special (Military Pay) Actions
Disbursing
Civilian Pay