Airman 1st Class Hosni Hernandez, 316th Operation Medical Readiness Squadron mental health technician, answers a phone call at Joint Base Andrews, Md., Sept. 18, 2020. During the start of the pandemic, the mental health flight developed a telework plan. Procedures remained virtual for several months until deemed safe to return for semi-normal operations meaning patients can choose whether they’d like a virtual or in-person appointment (U.S. Air Force photo by Senior Airman Xiomara M. Martinez)