U.S. Air Force Lt. Col. James Nicholson, center, commander of the 744th Communications Squadron, cuts the ribbon at the Fix IT Help Desk Grand Opening with base leadership and distinguished guests at Joint Base Andrews, Md., May 27, 2025. The in-person help desk is projected to solve IT related issues up to 70% faster than the existing online-ticketing system. (U.S. Air Force photo by Airman 1st Class Patrick Njuguna)