Visitor Control Center

The Visitor Control Center has a new email: 316SSPTS.visitor.center@us.af.mil.

VCC

 All visitors to Joint Base Andrews will need a REAL ID-compliant driver's license or other acceptable identification for base access. 

For further information:

Base Access

We assist with numerous military/civilian needs such as:

  • *Short-term guest access (Sponsorship for official visits requires a CC-directed trusted agent)

  • *DBIDS or long-term access (Sponsorship for official visits requires a CC-directed trusted agent)

  • Access to protection level areas (will require Security Manager approval)

  • Virtual out-processing

  • Hardship Passes (Requires First Sergeant/CC signature)

  • BX/Commissary Access (Requires signed letter from the 316th Force Support Squadron)

    *Short/Long term briefings will only be conducted by appointment on Tuesday and Pathfinder Security Managers/Commanders on Thursday from 0700-1400. Contact the VCC at 301-981-0689 to schedule 577 briefing.*

All visitor requests must be submitted via e-mail 72 hours prior to the arrival of guests. Foreign visitor requests must be submitted 30 days prior to their arrival. All e-mail requests must be sent to the Visitor Control Center organizational e-mail, 316.spt.visitor.center@us.af.mil, with the following subject line: Unofficial/Official Requests (S: Date of Arrival). All e-mail requests must be submitted from a government email. These requests are not able to be processed when sent from commercial emails such as Gmail, Yahoo, etc. Once the request has been received, the VCC will only reach out if there is a problem with the request. If you have not been contacted by the VCC within 24 hours of the arrival of your guests, the individuals have been cleared to be on base. Please note, if a visit is less than five days, the request will be as stated above. If the visit is longer than five days, a DVES request must be submitted. Please note the VCC organizational e-mail is monitored Monday-Friday.

Frequently Asked Questions
Collapse All Expand All
Expand List item 6086Collapse List item 6086  01. Will the sponsor be notified if their guests have been denied base access?

Yes, the Visitor Control Center staff will contact you via email or by the phone number you provided if your guest(s) have or have NOT been granted access.  If your guest(s) do not meet background vetting (Fitness) you may apply for an Exception to Policy for your guest.

Expand List item 6087Collapse List item 6087  02. Will the VCC receive packages and mail?

The Visitor Control Center will not receive delivery of packages or mail from Amazon, USPS, UPS, FedEx, or any other carrier. Any and all packages or mail sent to the Visitor Control Center will be rejected, and returned to the carrier. Please use your on-base address for all personal deliveries.

Expand List item 6088Collapse List item 6088  03. Can I call the VCC for operator services?

The Visitor Control Center is unable to act as an operator service or base locator. We do not have the capability to redirect incoming calls to other offices. Please contact the base operator at 301-981-1110 for these services.

Expand List item 6089Collapse List item 6089  04. Are unofficial foreign national visitors authorized to be on JBA unescorted?

Unofficial foreign national visitors are not authorized to be on JBA unescorted at any time.  All foreign nationals that are on unofficial visits e.g., family members will have to stop by the Visitor Control Center with identification credentials/passport and be vetted.  Once properly vetted, Visitor Control Center staff will issue a DBIDS paper pass not to exceed 30 days that will state "authorized base access with escort by approved ID holder only."  If you are requesting information regarding official visits by foreign personnel, please contact the Visitor Control Center.

Expand List item 6090Collapse List item 6090  05. Can I leave my vehicle parked in the VCC parking lot?

No, any vehicle left for more than 15 minutes unattended in the Visitor Control Center parking lot will be subjected to vehicle being ticketed and/or towed.

Expand List item 6091Collapse List item 6091  06. I lost my CAC. How can I get another one?

Civilian/military member will report to the Visitor Control Center with their valid driver’s license compliant with the REAL ID Act, current proof of registration and insurance with expiration to acquire a pass. If member does not have proof of insurance, we will accept it from the phone or they can have their insurance company fax it to 301-981-8292. All members must have a valid physical registration, we will not accept digital or copies.

Expand List item 6092Collapse List item 6092  07. Are contractor or oversize vehicles authorized through any gate on JBA?

No, all contractor and oversized vehicles have to enter through the Pearl Harbor Gate’s search pit. Any vehicle with company logo decals or labels is considered a contractor vehicle, even if it is a self-owned business.

Expand List item 6093Collapse List item 6093  08. How can I get food delivered on base?

Doordash, Uber Eats, etc. are not authorized on the installation without base credentials. It is recommended to meet food delivery drivers at the Visitor Control Center. 

Expand List item 6094Collapse List item 6094  09. Does Joint Base Andrews have a Trusted Traveler Program?

Trusted Traveler is not an activated program used at this installation. Visitors who are not on the Base Access Letter will be directed to the Visitor Control Center for a visitor pass.

Expand List item 6095Collapse List item 6095  10. What is REAL ID?

The REAL ID Act enacted the 9/11 Commission's recommendation that the Federal Government “set standards for the issuance of sources of identification, such as driver's licenses.” The Act established minimum security standards for state-issued driver's licenses and identification cards and prohibits certain federal agencies from accepting for official purposes licenses and identification cards from states that do not meet these standards. These purposes are:

  • Accessing certain federal facilities
  • Boarding federally regulated commercial aircraft
  • Entering nuclear power plants
Expand List item 6096Collapse List item 6096  11. How do I get a REAL ID?

Visit your state’s driver’s licensing agency website to find out exactly what documentation is required to obtain a REAL ID. At a minimum, you must provide documentation showing: 1) Full Legal Name; 2) Date of Birth; 3) Social Security Number; 4) Two Proofs of Address of Principal Residence; and 5) Lawful Status.

States may impose additional requirements, so check with your state’s driver’s licensing agency website, before visiting them in person, for additional guidance and assistance.

 

 

 

Contact
  • Visitor Control Center
    Commercial: 301-981-0232/0689
    316SSPTS.visitor.center@us.af.mil

    Joint Base Andrews Visitor Control Center
    1832 Robert M Bond Drive, Joint Base Andrews, MD 20762
  • Hours of Operation
    Monday - Friday: 6 a.m. - 6 p.m.
    Saturday: 8 a.m. - 4 p.m.
    Base Down Days: 8 a.m. - 4 p.m.
    Federal Holidays and Sunday: CLOSED
Gate Hours
  • Gate Hours
    Main Gate
    Open 24/7
    Virginia Gate
    5 a.m. - 9 p.m.
    Pearl Harbor Gate
    Inbound Traffic: 5 a.m.- 4 p.m.
    Outbound Traffic: 5 a.m. - 6 p.m.
    West Gate
    Pedestrian Inbound: Mon. - Fri., 6 - 9 a.m.
    Weekend Hours: Closed
    North Gate Outbound
    Closed