(Newest updates will be at the top)
CPTS Customer Support Lobby: OPEN for appointments.
Please make an appointment: https://appts.sparkxcell.com/316CPTS
Please understand that due to the high volume of customers, we operate on a first in, first out basis. Our number one priority is to help our customers and we will get back to you as soon as possible.
You can also email the following org boxes:
11 CPTS/Military Pay
11 CPTS/Civilian Pay
11 CPTS/Customer Service
11 CPTS/DTS Defense Travel System
11 CPTS/Special Actions
AFDW/FM Pentagon Customer Service
(As a precautionary measure, personnel entering JBA will no longer hand their ID cards to the police officers at JBA gates. Instead, they will keep their windows up and show their IDs through the window. First showing the front so officers can verify their identity/picture, then they will flip the card and hold it so officers can scan the back of the ID card. All passengers will need to position themselves where they can hold their ID up to the window as well. This is a measure to ensure the health and safety of our community members and officers.)
Monday - Friday
Weekends & Holidays
ODR is open for normal hours
The Courses at Andrews: Open as of June 18, 2020. Face masks are required inside facility. Tee Time reservations are mandatory and made in advance. Note: On the day of the tee time, golfers can self-check-in on their smartphone by visiting https://checkin.gallusgolf.com/CheckIn/1189 , by coming in the Pro Shop, or utilizing one of the kiosks that can be setup outside.
Public Affairs: OPEN for limited walk-ins
Studio appointments, during COVID-19, are WALK-INS for official Visa/Passports and ISO Prep and Special Duty Assignment packages only.
Please bring your own colored collared shirts. NO WHITE COLLARED SHIRTS!
If you are getting both Visa and Passport photos you will new two different colored shirts.
Walk-ins: Wednesday 9 a.m. - 3 p.m.
Location of PA - William A. Jones III Building 1500 West Perimeter Road, Suite 2330 Joint Base Andrews, MD 20762.
For emergency Public Affairs assistance, please contact the Command Post at (301) 981-5058 for the on-call PA representative
Due to the uncertainty regarding COVID-19, the Department of the Air Force is suspending public outreach activities and support to community events both CONUS and OCONUS (as covered in AFI 35-105). This suspension includes, but is not limited to, on-base and civilian-sponsored airshows, band performances and community engagements and meetings which involve large gatherings (speaking engagements, community meetings on installations, base tours, Pentagon visits, etc.).
For concerns/ complaints regarding COVID-19, please call your health care provider or contact the Military Health System Nurse Advice Line: 888-999-1212
Legal Assistance: OPEN by appointment only
Military Family Support Center: OPEN by appointment only
Military Personnel Flight: OPEN by appointment only
Commanders and public health personnel use HPCON levels to guide specific actions you can take in response to a health threat.
As of June 29, 2020, Joint Base Andrews commander has changed the health protection condition (HPCON) on base to Bravo. Joint Base Andrews has implemented precautions throughout the base to minimize the risk of spreading COVID-19, including changes to procedures at its gates and medical facilities.
Joint Base Andrews leadership is working closely with Prince George's County Public Health, the Maryland Department of Health, the Department of Defense, the Defense Health Agency and the Center for Disease Control and Prevention to coordinate prevention and response efforts in the local area.