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Base Services Activity Status

OPEN

(Newest updates will be at the top)

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CPTS Customer Support Lobby: OPEN for appointments starting 1 July.

Please use this to make an appointment: https://appts.sparkxcell.com/316CPTS

  • If an appointment is secured through 316 CPTS, customers must attend by themselves and not with additional guests due to social distancing guidelines. Face coverings are required inside for all face to face appointments.
    • Appointments are 9 a.m. - 2:00 p.m.
      • Customer Service will be Monday/Wednesday
      • Retirement and Separations will be Tuesday/Thursday

Please understand that due to the high volume of customers, we operate on a first in, first out basis. Our number one priority is to help our customers and we will get back to you as soon as possible.

You can also email the following org boxes.

Appointment link:
 
Appointment link:
  • Please use the linked org boxes for any questions or issues.
  • The following sections are available via phone call Tuesdays and Thursdays: 9 a.m. to noon.
    • ​Civilian Pay: 410-775-6898
    • DTS: 202-630-0375
    • Special Actions: 240-244-9523
    • Military Pay/Customer Service: 240-232-5579
    • Pentagon: 703-951-7095
    • FMF Flight Commander: 202-709-3813
  • For emergency support, call (301) 981-1776/4141, Monday - Friday: 7:30 a.m. to 4 p.m.
  • For all other inquires or questions outside of calling hours please contact:
11.CPTS.Military.Pay@us.af.mil

11 CPTS/Military Pay

11.CPTS.Civilian.Pay@us.af.mil

11 CPTS/Civilian Pay

11.CPTS.Customer.Service@us.af.mil

11 CPTS/Customer Service

11.CPTS.DISBURSING@us.af.mil

11 CPTS/DISBURSING

11.CPTS.DTS.Defense.Travel.System@us.af.mil

11 CPTS/DTS Defense Travel System

11.CPTS.FMAA@us.af.mil

11 CPTS/FMAA

11.CPTS.FSO@us.af.mil

11 CPTS/FSO

11.CPTS.GTC@us.af.mil

11 CPTS/GTC

11.CPTS.LeaveWeb@us.af.mil

11 CPTS/LeaveWeb

11.CPTS.Special.Actions@us.af.mil

11 CPTS/Special Actions

AFDW.FM.Pentagon.Customer.Service@us.af.mil

AFDW/FM Pentagon Customer Service

Main Gate: OPEN 24/7

  • Virginia Gate: OPEN 5:00 a.m. - 9 p.m. 
  • Pearl Harbor Gate POV Lanes: CLOSED
  • Pearl Harbor Gate Commercial Lanes: OPEN Monday – Sunday 5 a.m. - 9 p.m.
  • North Gate Outbound: CLOSED
  • Visitor Control Center: OPEN Monday – Friday 7:30 a.m. - 4:30 p.m. Please contact the VCC at (301) 981-0689/0232 if you have any questions.

 

(As a precautionary measure, personnel entering JBA will no longer hand their ID cards to the police officers at JBA gates. Instead, they will keep their windows up and show their IDs through the window.  First showing the front so officers can verify their identity/picture, then they will flip the card and hold it so officers can scan the back of the ID card. All passengers will need to position themselves where they can hold their ID up to the window as well. This is a measure to ensure the health and safety of our community members and officers.)

ODR is open for normal hours

The Courses at Andrews: Open as of June 18, 2020. Face masks are required inside facility. Tee Time reservations are mandatory and made in advance. Note: On the day of the tee time, golfers can self-check-in on their smartphone by visiting  https://checkin.gallusgolf.com/CheckIn/1189 , by coming in the Pro Shop, or utilizing one of the kiosks that can be setup outside.

  • Main Store: OPEN 9 a.m. - 6 p.m.
    • All AAFES Base Exchange patrons will be required to wear at least cloth face masks starting Thursday, April 16. This includes the main BX and both shoppettes. 
    • The Barber Shop is open 9 a.m. to 5 p.m., for active-duty personnel by appointment only. Please call (301) 420-9874 to schedule an appointment, or leave your name and contact information on the log at the front of the store to be contacted for an appointment.
    • The Exchange Beauty Shop is open as of Monday, June 15 by appointment only. Patrons should call (301) 735-1988 starting on June 15 to make an appointment. Hours are Monday-Saturday, 9 a.m. to 4 p.m.; closed on Sundays.
  • Food Court: OPEN, 10:30 a.m. - 3 p.m., no food court seating
    • Boston Market is CLOSED until August 2020
  • West Shoppette: OPEN, 6 a.m. - 10 p.m., Sunday - Thursday and 8 a.m. - 11 p.m., Friday and Saturday (Shoppette hours have been returned to regular hours, extension hours were due to troop movement.)
  • East Shoppette: OPEN, no food court seating
  • Burger King: Drive-Thru and Lobby OPEN; take out only, no dine-in
  • Dry Cleaners: Monday, Wednesday and Friday: OPEN 10 a.m. - 6 p.m.
    • Tuesday, Thursday, Saturday and Sunday: CLOSED

Commissary: OPEN

  • Monday - Friday 9 a.m. to 5 p.m., Saturday 8 a.m. to 9  p.m. and Sunday 8 a.m. to 7 p.m.(no early-bird hours at this time)
  • Patrons must show their DoD ID card and wear a cloth facemask for entry. Only 100 patrons will be admitted at a time during hours of operation.
  • The following commodities are limited to two items per patron (paper towels, toilet paper, hand sanitizer, poultry, ground beef, baby formula, diapers, etc.). 
  • The store will close NLT 6 p.m. daily to allow for sanitation and restocking.
  • Operating in accordance with social distancing and CDC guidelines.

 

Public Affairs: OPEN for limited walk-ins

  • Studio appointments, during COVID-19, are WALK-INS for official Visa/Passports and ISO Prep and Special Duty Assignment packages only.

    • Please bring your own colored collared shirts. NO WHITE COLLARED SHIRTS!

    • If you are getting both Visa and Passport photos you will new two different colored shirts.

    • Walk-ins: Wednesday 9 a.m. - 3 p.m.

    • Location of PA - William A. Jones III Building 1500 West Perimeter Road, Suite 2330 Joint Base Andrews, MD 20762.

    • For emergency Public Affairs assistance, please contact the Command Post at (301) 981-5058 for the on-call PA representative

 

ALL BASE TOURS CANCELLED UNTIL FURTHER NOTICE

Due to the uncertainty regarding COVID-19, the Department of the Air Force is suspending public outreach activities and support to community events both CONUS and OCONUS (as covered in AFI 35-105). This suspension includes, but is not limited to, on-base and civilian-sponsored airshows, band performances and community engagements and meetings which involve large gatherings (speaking engagements, community meetings on installations, base tours, Pentagon visits, etc.). 

For concerns/ complaints regarding COVID-19, please call your health care provider or contact the Military Health System Nurse Advice Line: 888-999-1212

Legal Assistance: OPEN by appointment only

  • All walk-in legal assistance and will appointments are suspended until further notice. Exceptions will be on a case-by-case basis for time-sensitive legal assistance needs.
  • Please call the legal office at (240) 612-5750 with any questions or to request case-by-case assistance. Because we have limited personnel answering phones, callers may receive an error message. If this occurs, please hang up and try calling again 30 minutes later.
  • For emergency legal assistance, please contact the Command Post at (301) 981-5058 for the on-call JAG.

Military Family Support Center: OPEN by appointment only

  • Military Family Life Counselors will be available for telephone counseling between the hours of 7:30 a.m. to 4:30 p.m. by calling their cell phones directly at 301-232-8465 or 301-232-8481.
  • Casualty services will be available 24/7 by calling Command Post (301) 981-5058/5059.
  • Emergency Financial assistance will be available by calling the main office at (301) 981-7087 or the American Red Cross after hours at 1-877-272-7337.
  • CLOSED for walk-in traffic and most workshops have been canceled with the exception of deployment-related training (Readiness Day/Reintegration) and pre-separation Counseling (Virtual).

Military Personnel Flight: OPEN by appointment only

  • Operations limited to carry-out meals for Active Duty only. 
  • Government lodging is for official travel only and no Space-Available will be provided. Guests will be required upon arrival to process through a single point of entry and asked public health questions upon check-in.
 
  • CDC: OPEN
    • Monday - Friday: 7 a.m. to 5 p.m.
    • Starting Monday, April 13, children enrolled at CDC 3 will transfer to CDC 1 and Youth Center children will be consolidated into CDC 2.

CLOSED (all items below here are closed or suspended until future notice)

(Newest updates will be at the top)

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  • Base Theater
  • BX Pharmacy
  • Education Center
  • ITT/Commons/Library
  • Manpower, Resource Management, NAF HRO, Marketing
  • Fam Camp 
  • The Club at Andrews
  •  (Fitness Assessments Cancelled)
  • Basketball Courts are CLOSED
  • All TRX boxes and equipment are CLOSED
  • The Courses at Andrews West course will be closed to golfers and cart paths open to runners Monday-Friday. Runners will not be in danger of golf balls, distance of the running trail is approx. 2 miles.

Current HPCON is Bravo

Commanders and public health personnel use HPCON levels to guide specific actions you can take in response to a health threat. 

As of June 29, 2020, Joint Base Andrews commander has changed the health protection condition (HPCON) on base to Bravo. Joint Base Andrews has implemented precautions throughout the base to minimize the risk of spreading COVID-19, including changes to procedures at its gates and medical facilities.

 

Joint Base Andrews leadership is working closely with Prince George's County Public Health, the Maryland Department of Health, the Department of Defense, the Defense Health Agency and the Center for Disease Control and Prevention to coordinate prevention and response efforts in the local area.