- Will the VCC receive packages and mail?
The Visitor Control Center will not receive delivery of packages or mail from Amazon, USPS, UPS, FedEx, or any other carrier. Any and all packages or mail sent to the Visitor Control Center will be rejected, and returned to the carrier. Please use your on-base address for all personal deliveries. Thank you.
- Can I call the VCC for operator services?
The Visitor Center is unable to act as an operator service or base locator. We do not have the capability to redirect incoming calls to other offices. Please contact the base operator at 301-981-1110 for these services.
- Are unofficial foreign national visitors authorized to be on JBA unescorted?
Unofficial foreign national visitors are not authorized to be on JBA unescorted at any time. All foreign nationals that are on unofficial visits e.g., family members will have to stop by the VCC with identification credentials/passport and be vetted. Once properly vetted, VCC staff will issue a DBIDS paper pass not to exceed 30 days that will state "authorized with CAC holder escort". If you are requesting information regarding official visits, please contact the VCC.
- Can I leave my vehicle parked in the VCC parking lot?
No, any vehicle left for more than 15 minutes unattended in the VCC parking lot will be subjected to vehicle being ticketed and/or towed.
- I lost my CAC. How can I get another one?
Civilian/military member will report to the VCC with their valid driver’s license compliant with the REAL ID ACT, current proof of registration and insurance with expiration to acquire a pass. If member does not have proof of insurance, we will accept it from the phone or they can have their insurance company fax it to 301-981-8292. All members must have a valid physical registration, we will not accept digital or copies.
- Are contractor or oversize vehicles authorized through any gate on JBA?
No, all contractor and oversized vehicles have to enter through the Pearl Harbor gate’s search pit. Any vehicle with company logo decals or labels is considered a contractor vehicle, even if it a self-owned business.