HomeHomeVisitor Control Center

VCC Information

VCC1832 M. Bond Dr, JBA, MD 20762

301-981-0232/0689

316.spt.visitor.center@us.af.mil

Hours: Open 6 a.m. - 10 p.m., daily.

 

 

 

 

 

COVID-19 Restrictions:

  • Proper wear of mask/face covering is mandatory if not fully vaccinated.
  • Social distancing will be maintained at all times in and outside the facility.

VISITOR CONTROL CENTER

***UPDATE*** (17 FEB, 2021) JBA Access Policy Change
*UPDATE*** (17 FEB, 2021) JBA Access Policy Change
***UPDATE*** (17 FEB, 2021) JBA Access Policy Change

READ WEBPAGE IN ITS ENTIRETY; AS SOME PROCEDURES HAVE CHANGED

Unofficial Visitor Access:

Effective April 14, 2021, the hours for the Visitor Control Center (VCC) are 6 a.m. to 10 p.m., daily. After hour Unofficial Visitor Base Pass Requests must be processed at the JBA Main Gate (1584 Robert M. Bond Dr., Joint Base Andrews, MD 20762) from 10 p.m. to 6 a.m. All guests must be accompanied to the Main Gate by their sponsor.

 Due to the suspension of the Trusted Traveler program, all escort authority for installation access to JBA is also suspended, indefinitely.


As a result of this policy change, all same day unofficial (i.e. personal) JBA guests who are not in possession of an authorized base access credential, issued a Defense Biometric Identification System (DBIDS) pass, or on the official Base Access List (BAL) must process through to the VCC for identity proofing, background vetting (Fitness), and pass issuance with their sponsor or meet their sponsor at the Main Gate during after-hours access requests.

All advance access requests for addition to the BAL must be submitted to the VCC at least 72 hours ahead of the visit utilizing the link provided below and e-mailing it from a government e-mail address (e.g. john.doe@us.af.mil) to the VCC organizational e-mail address. If the sponsor cannot submit requests from a government e-mail address, they have two options; 1) the sponsor may hand carry the request form to the VCC at least 72 hours in advance or; 2) the sponsor may meet their guest at the VCC on the day of the visit to have a base access pass issued.  NOTE: If the duration of the visit is six or more days, the guest must come to the VCC during operational hours to receive a base access pass.

For official visitors, or visitors accessing the installation for an official purpose (government contractors, non-DoD guests of an organization, etc.), they must contact the host organization's designated official base access sponsor. 

NOTE:  State-issued driver’s licenses and identification cards with the statement of "Not Valid For Federal Purposes," "Federal Limits May Apply" or any other similar phrases can no longer be used for establishing identity. See examples:



U.S. Passports or other valid form of photo identification, social security card, and birth certificate may be used. Please refer to the Department of Homeland Security website for the most current state updates.

Please feel free to call the VCC at (301) 981-0689/0232 regarding any questions or concerns.

Helpful Links:

Click here for more information on the Real ID Act: https://www.dhs.gov/real-id 

 Click here for  "Unofficial Visitor Base Pass Request" instructions.

*Pre-Enrollment Website: May be used by patrons requesting access to base to establish a guest profile. You can go to the website at https://dbids-global-enroll.dmdc.mil/.

NOTE: This profile does not grant the guest any base access privileges, but it does reduce the time needed to process a pass request when the guest and sponsor come to the VCC. 

 



 

Gaining Access

JBA is a closed installation and proper identification is required to gain access.  Proper identification includes but is not limited to:

- DOD Common Access Cards
- Military Retiree ID cards
- Military Dependent ID cards
- State/Federal Law Enforcement (ON OFFICIAL BUSINESS)
- Sponsored Guest (i.e. DBIDS card holders)
- Contact Visitor Center Staff for other exceptions

DBIDS Card

To receive a DBIDS card you will need the following:

  • Sponsorship Paperwork (Long-term request letter signed and given by a 577 Sponsor)

  • Valid Driver's License compliant w/ REAL ID ACT , Passport, or Valid State ID

  • Current Vehicle Registration w/ Expiration Date

  • Current Vehicle Insurance w/ Expiration Date

  • Current lease agreement (Housing residents only)

    * JBA does not accept other installation issued DBIDS cards for base access. 

    ** Non US Citizens will have to show Proof of Resident Alien Card/ Employment Authorization Card and Social Security Card in addition to the documents listed above.**

     

 

Services

We assist with numerous military/civilian needs such as:

  • *Short-term guest access (Sponsorship for official visits requires a CC-directed trusted agent)

  • *DBIDS or long-term access (Sponsorship for official visits requires a CC-directed trusted agent)

  • Access to protection level areas (will require Security Manager approval)

  • Virtual out-processing

  • Hardship Passes (Requires First Sergeant/CC signature)

  • BX/Commissary Access (Requires signed letter from the 316th Force Support Squadron)

    *Short/Long term briefings will only be conducted by appointment on Tuesday and Pathfinder Security Managers/Commanders on Thursday from 0700-1400. Contact the VCC at 301-981-0689 to schedule 577 briefing.*

 

First visit for Veterans and Caregivers (VHIC)

Upon the first visit to the installation, all Veterans and Caregivers must stop at the Visitor Control Center during hours of operation. Veterans and Caregivers may enroll for recurring access, which would allow them to proceed to the gate for entry upon subsequent visits without having to stop again at the Visitor Control Center.

As with all other individuals seeking access to DoD installations, all eligible Veterans and Caregivers must pass a basic on-the-spot background check prior to enrolling, and an automated check each time they enter the installation. Veterans and Caregivers with felony convictions, felony arrest warrants, or other types of derogatory information related to criminal history or terrorism will not be permitted entry. 

Note:  Depending on the type DoD installation base disqualifiers may differ.

For further information please visit this website. https://www.blogs.va.gov/VAntage/68479/veterans-need-vhic-for-in-person-commissary-military-exchange-and-mwr-access/

 

For any comments, questions, or concerns about entry contact us at 301-981-0689.

FAQs

  1. Will the sponsor be notified if their guests have been denied base access?

Yes, the VCC staff will contact you via email or by the phone number you provided if your guest(s) have or have NOT been granted access.  If your guest(s) do not meet background vetting (Fitness) you may apply for an Exception to Policy for your guest.  For this process contact the VCC at (301) 981-0689/0232. 

 

2.  Will the VCC receive packages and mail?

The Visitor Control Center will not receive delivery of packages or mail from Amazon, USPS, UPS, FedEx, or any other carrier. Any and all packages or mail sent to the Visitor Control Center will be rejected, and returned to the carrier. Please use your on-base address for all personal deliveries. Thank you.

 

3. Can I call the VCC for operator services?

The Visitor Control Center is unable to act as an operator service or base locator. We do not have the capability to redirect incoming calls to other offices. Please contact the base operator at 301-981-1110 for these services.

 

4. Are unofficial foreign national visitors authorized to be on JBA unescorted?

Unofficial foreign national visitors are not authorized to be on JBA unescorted at any time.  All foreign nationals that are on unofficial visits e.g., family members will have to stop by the VCC with identification credentials/passport and be vetted.  Once properly vetted, VCC staff will issue a DBIDS paper pass not to exceed 30 days that will state "authorized base access with escort by approved ID holder only."  If you are requesting information regarding official visits by foreign personnel, please contact the VCC.

 

5. Can I leave my vehicle parked in the VCC parking lot?

No, any vehicle left for more than 15 minutes unattended in the VCC parking lot will be subjected to vehicle being ticketed and/or towed.

 

6. I lost my CAC. How can I get another one?

Civilian/military member will report to the VCC with their valid driver’s license compliant with the REAL ID Act, current proof of registration and insurance with expiration to acquire a pass. If member does not have proof of insurance, we will accept it from the phone or they can have their insurance company fax it to 301-981-8292. All members must have a valid physical registration, we will not accept digital or copies.

 

7. Are contractor or oversize vehicles authorized through any gate on JBA?

No, all contractor and oversized vehicles have to enter through the Pearl Harbor Gate’s search pit. Any vehicle with company logo decals or labels is considered a contractor vehicle, even if it is a self-owned business.

JBA Operating Conditions

JBA is OPEN: HPCON ALPHA

 

 

 

Main Gate: OPEN 24/7

  • Virginia Gate: OPEN Monday - Sunday, 5 a.m. - 9 p.m. 
  • Pearl Harbor Gate POV Lane:  OPEN Monday - Sunday, 6 a.m. - 1 p.m.; CLOSED on AFDW Family Days and associated holidays.     
  • Pearl Harbor Gate Commercial Lane: OPEN Monday - Sunday, 5:00 a.m. - 9 p.m. 
  • Pedestrian Gate: OPEN Monday - Friday, 6 a.m. - 2 p.m.
  • North Gate Outbound: CLOSED 

JBA is currently under HPCON Alpha. For more information on facilities and services, please visit the Base Services Activity Status page.

All JBA personnel and patrons will continue to comply with CDC and installation guidance regarding areas where masks are still required per command (i.e. Malcolm Grow Medical Clinics and Surgery Center). If you are not fully vaccinated, keep taking all precautions until you are.

The COVID-19 vaccine is now being offered to all beneficiaries 12 years of age and older at Joint Base Andrews. You must have an appointment and access to JBA. For more information on accessing JBA, please visit https://www.jba.af.mil/Home/Visitor-Control-Center/.

 If you are eligible, you can schedule a COVID-19 vaccine appointment by visiting our COVAX portal at covidvaccine.sparkxcell.com. The COVID-19 vaccine will not be offered in our Immunization Clinics. It will only be offered at both JBA and Joint Base Anacostia-Bolling vaccination sites. Check out our COVAX portal for locations of our vaccination sites.

For the most current information on all things JBA, please follow us on Facebook and Twitter.

 

See the Office of Personnel Management's (OPM) current status:

https://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/current-status/

 

OPM / Medical Appointments  / Inclement weather FAQs 

Local Media

Television: WJLA (ABC), WTTG (FOX), WRC (NBC)
Radio: 107.7 FM, 1500 AM, 820 AM, 630 AM

 

Frequent Links

 

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