BETHESDA –
The Joint Task Force National Capital Region Medical team, in conjunction with Walter Reed Army Medical Center, launched a new beneficiary reassignment hotline, dedicated exclusively to those beneficiaries affected by the 2005 Base Realignment and Closure Commission reassignment exercise that is closing Walter Reed Army Medical Center. This hotline provides beneficiaries in the National Capital Region another option for addressing questions or comments regarding their new military treatment facility and primary care manager reassignments.
The beneficiary reassignment hotline is (202) 782-3376 and is operational 6 a.m. - 6 p.m. eastern standard time, Monday through Friday.
"This hotline is another example of our commitment to patient-centered care in the NCR," said Army Col. Arthur de Lorimier, M.D., JTF CapMed clinical operations. "Beneficiaries affected by the BRAC beneficiary reassignment process will now have a more personal option to address their questions or concerns regarding their reassignments."
The JTF CapMed encourages beneficiaries to continue
emailing beneficiary reassignment questions or comments to JTF CapMed. To complement the hotline and email options, JTF CapMed will continue to monitor its
website. Beneficiaries who were not part of the 2005 BRAC reassignment process should continue contacting their MTF's TRICARE Service Center with benefits or enrollment questions.
The beneficiary reassignment exercise resulted from the 2005 BRAC recommendations that set the foundation for a new integrated health care delivery system in the NCR. It aims to best accommodate the TRICARE Plus, active duty family members, non-active duty and non-active duty family members enrolled at either WRAMC or National Naval Medical Center--where applicable--to new MTFs and/or PCMs. The JTF CapMed sent three rounds of notification letters to approximately 39,000 beneficiaries providing reassignment information and requesting their MTF location preference.
The NCR Medical Integrated Delivery System is anchored by the Walter Reed National Military Medical Center in Bethesda, Md. and the new Fort Belvoir Community Hospital in Fort Belvoir, Va., and includes other MTFs in the area. The closing and transition of capabilities from Walter Reed Army Medical Center and the DeWitt Army Community, and the renovations made to the National Naval Medical Center--which will become Walter Reed National Military Medical Center --mark a new era of health care in the NCR. Thanks to this transition, beneficiaries across the region will benefit by having access to new and enhanced capabilities.