ANDREWS AFB, Md. –
CitiBank, the Defense Department's new travel card provider, began mailing new cards to current cardholders in August. The new cards replace the current Bank of America cards which will no longer be valid after Nov. 29.
The CitiBank card arrives in a plain white envelope with a return address of Columbus, Ga., so don't mistake your new card for junk mail. Verify receipt of the card immediately by contacting the 800 number on back of the card, or via CitiBank's Web site at
http://www.citimanager.com.
All travel card holders should continue using the old Bank of America cards for travel through Nov. 29. Current cardholders who do not receive a new CitiBank travel card by Sept. 30, should contact their Organization Agency Program Manager.
For more information, see the frequently asked questions below or visit the Defense Travel Management Office Web site at
http://www.defensetravel.dod.mil.
Travel card FAQs:
Q. What should I do when I receive the new Citicard?
A. Call the number on the new card to verify you have received it; however, remember do not use the new card until Nov. 30.
Q. Is there anything I need to do to prepare for the new card?
A. Yes. Cardholders must ensure Bank of America has their correct mailing address so this information can be passed to Citibank.
Q. Who do I contact if my mailing/billing address is not correct?
A. Contact your organization Agency Program Manager.
Q. What happens to my Bank of America card on Nov. 29?
A. The card will be deactivated at midnight Nov. 29, and can no longer be used.
Q. When can I use my new card?
A. The new cards will be activated at 12:01 a.m. on Nov. 30.
Q. What if I am in a travel status on Nov.29.
A. Expenses up through midnight Nov. 29 should be charged on the Bank of America card. Expenses beginning at 12:01 a.m. on Nov. 30 through the end of the temporary duty should be charged to the Citicard. If your travel begins before the transition date and ends after Nov. 30, you will need to take the new Citicard with you on the temporary duty.
Q. What should I do with the old Bank of America card after Nov. 30?
A. Destroy it.
Q. What should I do if I have a credit balance on my Bank of America account?
A. Contact Bank of America as soon as possible to ensure the credit balance is refunded to you. Unclaimed credit balances will be forwarded to the state in which you reside.
Q. What should I do if I still owe Bank of America money after the Nov. 30 transition?
A. File all vouchers. If you owe money, pay Bank of America immediately using the MyEasyPayment Web site at
https://www.myeasypayment.com.