A display sits in the Fix IT Walk-Up Help Desk warehouse space during its grand opening at Joint Base Andrews, Md., May 27, 2025. Andrews leadership and distinguished guests attended the event, followed by a tour of the new single point IT office for service members across the National Capital Region. (U.S. Air Force photo by Airman 1st Class Patrick Njuguna)

U.S. Air Force Lt. Col. James Nicholson, left, commander of the 744th Communications Squadron, briefs base leadership on future plans for the new space during the Fix IT Help Desk Grand Opening tour at Joint Base Andrews, Md., May 27, 2025. The walk-up help desk also serves as an IT warehouse for the entire National Capital Region, with plans to set up spaces for meetings, training and conferences. (U.S. Air Force photo by Airman 1st Class Patrick Njuguna)

U.S. Air Force Col. Jun Oh, left, 316th Wing and installation commander, and Col. Patrick Rienzi, 844th Communications Group commander, learn the process of the Non-Secure Internet Protocol Router imaging room during a tour of the Fix IT Walk-Up Help Desk building at Joint Base Andrews, Md., May 27, 2025. The walk-up help desk opened to house smart lockers, peripheral vending machines, an in-person help desk, a Secure Internet Protocol Router cafe, a Local Registration Authority station, along with many other functions. (U.S. Air Force photo by Airman 1st Class Patrick Njuguna)

U.S. Air Force Lt. Col. James Nicholson, commander of the 744th Communications Squadron, speaks at the Fix IT Help Desk Grand Opening at Joint Base Andrews, Md., May 27, 2025. The walk-up help desk opened to provide on-demand assistance for client systems, ensuring that personnel have the tools they need for mission success. (U.S. Air Force photo by Airman 1st Class Patrick Njuguna)

U.S. Air Force Lt. Col. James Nicholson, center, commander of the 744th Communications Squadron, cuts the ribbon at the Fix IT Help Desk Grand Opening with base leadership and distinguished guests at Joint Base Andrews, Md., May 27, 2025. The in-person help desk is projected to solve IT related issues up to 70% faster than the existing online-ticketing system. (U.S. Air Force photo by Airman 1st Class Patrick Njuguna)

U.S. Air Force 2nd Lt. Diego Solis, center, leads a tour of the Fix IT building at Joint Base Andrews, Md., May 27, 2025. The building’s help desk was created by the same designers that worked on the Apple store fronts to create a welcoming and modern environment, taking inspiration from their clean lines, open layouts, and emphasis on user experience. (U.S. Air Force photo by Airman 1st Class Patrick Njuguna)